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No. The trial runs for 14 days with no payment method required. The Service simply pauses at the end of the trial until you choose to start a paid plan, and everything you built is waiting when you do.

Your point-of-sale login (Square or Toast in V1) so CADENCE can pull your sales and menu, and a rough idea of the ingredient costs for your top few dishes. That is enough to reach the food-cost moment that makes the Service worth paying for.

Yes. You can invite your team and assign roles. Owners see everything, while managers and staff get the access appropriate to their role. You stay in control of who can see and change what.

Yes. White-glove onboarding is a one-time add-on where we handle the setup and data migration for you. Email us and we will walk you through it.

Only from your own live data. When you ask a question, CADENCE hands the AI a snapshot of your restaurant figures and tells it to answer from that and nothing else, so it cannot invent a number or reach another restaurant's data. General guidance it offers, such as a healthy food-cost range, is labeled as an industry typical, not as your actual number.

Any generative AI can occasionally phrase something imprecisely. That is exactly why CADENCE grounds every answer in your real figures and keeps a non-AI path to the same facts. Treat an answer as a sharp first read, confirm anything that moves real money, and check material decisions with a qualified professional.

Use the Ask CADENCE button in the corner of any screen, or open the full Ask page. Good questions sound like "what is my food cost right now," "which dish is hurting my margins most," or "where should I focus to make more money." The AI Advisor also posts a short, ranked list of moves each morning without you asking.

No. We do not use your data to train third-party AI models. Each request sends only what is needed to answer it, to a provider contractually restricted from training on it. See the Privacy Policy for detail.

No. The AI is an accelerator, never a gate. Every screen stands on its own, and the Ask page offers instant answers computed straight from your data even with no AI involved. Lean on it when it saves you time, and ignore it when you would rather click around yourself.

Never during the 14-day trial. When you start a paid plan, billing is handled securely by Stripe and renews automatically each cycle until you cancel. We email you before a trial ends so nothing is a surprise.

Open your billing settings to upgrade, downgrade, or cancel, or email us and we will take care of it. Cancelling stops the next renewal; you keep access through the end of the period you already paid for.

Payments are non-refundable except where the law requires otherwise, and we do not prorate partial periods. Because you keep access until the end of a paid period after cancelling, you are never cut off early.

Update your payment method in billing settings, which opens a secure Stripe form. We never see or store your full card number.

CADENCE pulls in sales, covers, line items, and payments, and can push menu changes such as price, name, and availability back to a connected point-of-sale. The exact two-way features depend on the provider you connect.

No, and that is by design. Your point-of-sale remains the authoritative source of truth. CADENCE is an overlay that reads from it and writes back carefully, so your operation never depends on us to keep running.

Your restaurant keeps operating normally on your own point-of-sale. When CADENCE comes back, a background reconciliation backfills anything missed, so a brief interruption has no effect on service.

Sync happens in the background so your edits never block. That means a number can be a little behind for a short window. CADENCE is honest about staleness and catches up on the next sync.

Yes. Data is encrypted in transit, and our hosting providers encrypt it at rest. We follow least-privilege access internally and log administrative actions.

No. We do not sell your information, and we do not use your data to train third-party AI models. AI features send only what is needed to produce a response, to a provider contractually restricted from training on it.

Email our privacy inbox and we will provide a copy of your data. After cancellation you can request an export within 30 days.

Email our privacy inbox to request deletion. We honor access, correction, and deletion requests, including under CCPA and GDPR, within 30 days.

Enable multi-factor authentication from your security settings. We strongly recommend it for every owner account.

Turn the briefing off in your Advisor settings, or use the unsubscribe link at the bottom of any briefing email. You can turn it back on whenever you like.

When you enable review requests, CADENCE emails recent guests on your behalf and routes happy guests to leave a public review. Every guest email carries a one-click unsubscribe link, and an opt-out is honored across every restaurant on the Service.

Every commercial email includes a one-click unsubscribe link and our mailing address in the footer. One click stops that stream. Essential account messages continue while your account is open.

Connections can expire. Reconnect from the Integrations page in a few clicks and your data will resume syncing. Reach out if it will not reconnect.

Check your spam folder and confirm the address on your account. If you previously unsubscribed, that address is on our opt-out list; email us and we will sort it out.

Food cost is only as accurate as the recipe behind it. Confirm the ingredient costs and the units on the recipe, since a unit mismatch is the usual culprit. We are glad to review a recipe with you.