Customer Hub
The guest book nobody can rent back from you
Reservations, the waitlist, the CRM, loyalty, marketing, and your own reviews on one page - all of it computed off visits and spend you already own. A regular who is quietly slipping shows up here before they ever go dark, already segmented for the win-back.
15guests
86.7% repeatYour owned guest book is worth $9K in lifetime value, an average of $601.49 a guest. 3 joined in the last 30 days. None of it is rented from a reservation app.
5 reviews are waiting on a reply, including a 2.0-star on Google. A fast, gracious response is the cheapest reputation insurance you have - answer them in the Reputation tab.
The book by segment
VIPs
3 guests · 20%
Regulars
3 guests · 20%
Rising
3 guests · 20%
First-timers
2 guests · 13.3%
At risk
2 guests · 13.3%
Lapsed
2 guests · 13.3%
Segments are derived from visits, spend, and recency - never a manual tag. A slipping regular shows up under At risk before they ever go dark.
Guests in the book
15
86.7% repeat · 3 new in 30 days
Reservations today
7
21 covers · 1 seated now
Loyalty members
9
60% enrolled · 20.1K pts out
Reputation
4.4
11 reviews · 5 awaiting a reply
Today on the book
7 bookings · 21 covers · 1 seated now · 1 no-show
5:30 PM
Eleanor Hart · 2 top
Resy · Window table, anniversary
6:00 PM
Daniel Foster · 4 top
Phone
6:30 PM
Marcus Webb · 2 top
OpenTable · Wine pairing
7:00 PM
Sofia Delgado · 6 top
Resy · Birthday - dessert plate
7:30 PM
Chloe Bennett · 2 top
Phone
8:00 PM
James Okonkwo · 3 top
Website
8:30 PM
Hannah Levin · 2 top
Resy
Waitlist
3 waiting · 7 covers · avg quote 28m · longest 18m
Rivera (walk-in) · 2 top
waited 18m of 20m quote
Tyler Brooks · 2 top
waited 12m of 25m quote
Diego Martinez · 3 top
waited 6m of 40m quote
Upcoming
4 bookings · 13 covers ahead
7:00 PM · Grace Kim · 4 top
7:30 PM · Robert Chen · 2 top
6:30 PM · Maya Russell · 5 top
8:00 PM · Nina Patel · 2 top